A cross platform application using innovative technology to keep employees safe in real-time.
Vodafone is a global telecoms provider, and operates in 26 countries globally (with network partnerships with over 55 more.) When Vodafone approached Screenmedia, they were looking for a web-based Call Check System to complement their existing Travel Security database and processes which would ensure the safety and security of staff working in dangerous areas around the world.
Working with VMS, we created an innovative web application to allow Vodafone’s security personnel to monitor staff located in some of the world’s most dangerous regions in real-time, and to receive alerts when staff members missed their check-in call. The application, built using the innovative bi-directional communication technology SignalR, was designed and built for use over smart TV, desktop and tablet.
The Management Information System (MIS) shows by default a global map view of employees represented by map pins in each country where employees are based. Labeled pins on the Google Map allow any member of Vodafone’s security team to see the number of employees within a specific country at a glance.
On selecting a map pin or an employee in the list, additional information on the employee is available via a pop-up card containing name, location, contact details, hotel name, hotel contact number, and external links for additional information on the employee and their trip.
A table view of employees can overlay the map with filters that enable the viewing of all employees, employees by name, city or country. The MIS tool can also be filtered to display only VIP employees.
The application also includes reporting functionality for online and offline usage. Reports are available for the previous week (Monday to Sunday) or the previous full calendar month. Charting includes:
Reports and data are available to print and export and download as a CSV.
The Check Call System (CCS) allows operators to view upcoming check calls and update each call’s status in the database, giving operators a clear view of each call coming up over the next 84 hours and showing time until or since the call is due. Visual and audible alerts are programmed to occur in response to serious security events including when a call is due to be made, when a call moves to missed/escalated, and in the event that a call is 30 minutes overdue. In event of a serious security event the system enables an operator to escalate incidents via email.
As well as desktop view, the CCS can be viewed on TV screens within call centers. TV mode retains all the functionality of the desktop version, so that if necessary a user can open up call details, log comments and complete or escalate a call.