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Voice skill development

The way we interact with technology is changing. Voice has become an unmissable force for connecting with customers. Computers now speak our language, and brands need to be there to speak back.

Our Voice Clients

Whitepaper: An Intro to Voice

We’ve collated our voice project knowledge and distilled it into an in-depth whitepaper that explores the current state of the technology, where it’s going, and how voice should fit into your digital roadmap.

Download your copy today.

Download whitepaper

Download An Intro to Voice

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our work

Channel 4 Humans Alexa and Google
Assistant

A cross-platform voice experience for Amazon Alexa and Google Assistant to bring the world of Channel 4’s Humans to life.

view case study

our work

Honeywell Smart Home for Google Assistant

A revolutionary way to control the smart home, using just your voice.

view case study

our work

CBeebies Soundtime for Alexa

Bringing CBeebies characters to life through a prototype voice experience for Amazon Alexa.

our work

The Future of Banking

We’re working with UK banks to give voice to digital banking.

Our Process

We’ve always put users at the heart of everything we do, and when developing a voice skill, this has never been more important. From discovery to design, and development to iteration, our voice design process ensures we create engaging solutions for this new and unique user interface.

Discovery

While designing and developing for a voice project is similar to typical user experience design and technology solutions, there are key differences. Screenmedia work with clients to understand what they are trying to achieve then define how people will interact with, and benefit from, a voice skill.

Outcomes

  • Stakeholder buy-in via workshops
  • Defined business and analytics objectives
  • Recognisable usage scenarios

Conversation Design

Voice interaction represents a new and exciting design language – including intents, utterances and slots. In conversation design we identify user groups, write sample dialogues and define the multitude of responses that a user may ask, and the voice device should respond to.

Outcomes

  • Understand the type of user and how they could interact with the skill
  • Creation of an easily editable document highlighting every response
  • Ensure we’re engaging users in a natural manner

Development

Screenmedia offers a cross-platform development framework to ensure our voice skills are extensible, and robust across any voice device. Combined with our ‘Story Mode’ modules, you get the framework to develop a range of innovative voice skills quickly and economically.

Outcomes

  • Reduce overall development time and cost
  • Reduce ongoing maintenance
  • Increased useability, consistency and user engagement

Iteration

We use a mixture of platform analytics and our own user-testing methodologies to ensure we’re always improving and refining voice interactions – both during the development process and over time.

Outcomes

  • Receive valuable feedback at every stage of the process
  • Discover what users love and where there are issues
  • Continuous refinement of the voice interaction

Whitepaper: How to Build a Voice Skill

Considering your first voice skill? Or looking to improve best practice? Read our whitepaper on the process and practice of designing conversational experiences, developing, testing, and launching your skill.

Download your copy today.

Download whitepaper

Download How to Build a Voice Skill

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Need help with your next voice project?

Let’s build something amazing together.

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