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App . UI . UX

Scottish Ambulance
Service
App

Giving frontline staff lifesaving information in the right place at the right time with an on-board service app.

Background & Objectives

The Scottish Ambulance Service (SAS) responds to hundreds of thousands of emergency calls every year. At the frontline of the NHS, SAS clinicians need to be ready to respond quickly and capably to any challenge they face.

SAS worked with Screenmedia to plan, design, and develop a Directory of Services application for ambulance staff to guarantee the high standards of patient care across the nation. Digital health is a passion of ours, so we jumped at the chance to help the Scottish Ambulance Service deliver lifesaving work by giving them a digital solution that served up critical information in real time.

Built for Windows tablet, the app allows SAS staff to access a wide array of regional healthcare information, hospital specialities, clinical guidelines, and patient pathways on the go. Following the successful national trial of the app with the Service’s multi-vehicle based workforce (including their Air Ambulance division) we were commissioned to add new features and expand the app to new platforms. In doing so, the number of SAS crews that benefit from the app when providing frontline care will increase dramatically.

Content Planning & Information Architecture

Being able to quickly assess patient healthcare needs, administer the correct treatment and provide patients with the most appropriate care based on their clinical need, is an integral part of the Scottish Ambulance Service's vision.

Information not only had to be organised in a logical order, but content also had to be easily searchable against a wide range of common terms and optimised to load quickly. The app displays content in PDF format to allow SAS staff to easily add, remove and change content using their existing systems and skillsets.

Simple Intuitive Design

It was key to the app's success that SAS staff were able to quickly find and act upon the wide range of information provided in the app, so we provided a natural, intuitive, and easy to use interface which put critical information front and centre.

By following best practice UX and design guidelines we were able to deliver a clear, colourful, and contemporary app interface within which critical information was easy to read and sections simple to navigate in any environmental condition, in any situation, and in any vehicle. By using design and interface elements native to the Windows platform, staff are also able to quickly get up to speed with the apps navigation and interaction paradigms.

Xamarin Cross-platform Development

Initially developed for Windows-based tablets, the powerful Xamarin cross-platform app development suite allowed us to future proof the app. Building a base of shared business logic and common code enables SAS to cut the cost and time required to expand the app to new devices and platforms without compromising on high quality native performance and user experience.

The shared codebase also resulted in fewer errors and bugs, a vital factor in the delivery of critical frontline care. It also makes future updates easier and faster, ensuring SAS can keep their tools current and up to date.

Windows

Android

iOS

Shared C# app logic & shared C# interface code

Final Delivery

The Scottish Ambulance Service successfully completed a national trial of the Directory of Services app. The increased service delivery and standard of care afforded by the app lead to Screenmedia being once again approached to expand the app's capabilities, add new features and broaden the range of platforms the app was available on so that the Scottish Ambulance Service could roll the app out to more of its crews.

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