Scottish Ambulance Service

Giving frontline staff lifesaving information in the right place at the right time with an on-board service app.

Background & Objectives

The Scottish Ambulance Service (SAS) responds to hundreds of thousands of emergency calls every year. At the frontline of the NHS, SAS clinicians need to be ready to respond quickly and capably to any challenge they face.

SAS worked with Screenmedia to plan, design, and develop a Directory of Services application for ambulance staff to guarantee the high standards of patient care across the nation. Digital health is a passion of ours, so we jumped at the chance to help the Scottish Ambulance Service deliver lifesaving work by giving them a digital solution that served up critical information in real time.

Built for Windows tablet, the app allows SAS staff to access a wide array of regional healthcare information, hospital specialities, clinical guidelines, and patient pathways on the go. Following the successful national trial of the app with the Service’s multi-vehicle based workforce (including their Air Ambulance division) we were commissioned to add new features and expand the app to new platforms. In doing so, the number of SAS crews that benefit from the app when providing frontline care will increase dramatically.